Legal

Privacy Policy

Launchpad Digital Solutions Ltd  ·  Last updated: July 2026

This Privacy Policy explains how Launchpad Digital Solutions Ltd ("Launchpad", "we", "us", "our") collects, uses and protects your personal information when you use our website at launchpadme.co.uk or engage our services.

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1. Who we are

Launchpad Digital Solutions Ltd is a limited company registered in England and Wales (company number 17308977). Our registered office is c/o Virtually There, Newcastle upon Tyne. Our primary contact for data matters is [email protected].

2. What information we collect

We may collect the following personal information:

• Contact information — your name, email address, phone number and business name, provided when you complete a contact form, book a call, or enquire about our services.
• Business information — details about your business relevant to delivering our services (e.g. the type of work you do, your existing online presence).
• Communications — records of correspondence between us, including emails, calls and messages.
• Payment information — we do not store card details. Payments are processed via GoCardless (direct debit) or bank transfer, governed by their own privacy policies.
• Website usage data — anonymised analytics about how visitors use launchpadme.co.uk (pages visited, time on site). We do not use tracking cookies or advertising pixels.

3. How we use your information

We use your personal information to:

• Respond to enquiries and provide our services to you
• Manage our client relationship, including billing and support
• Contact you about your project, quote or ongoing retainer
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use it for automated decision-making or profiling.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Contract — where processing is necessary to deliver services you have requested or to take steps before entering a contract.
• Legitimate interests — where we have a genuine business reason to process your data (e.g. responding to an enquiry), and this is not outweighed by your rights.
• Legal obligation — where we are required to process data by law (e.g. for tax and accounting purposes).

5. How long we keep your information

We keep client records for 6 years after the end of a commercial relationship, in line with HMRC requirements. Enquiry records where no service was provided are deleted within 12 months. You may request earlier deletion — see Section 7.

6. Who we share your data with

We may share your information with trusted third-party services necessary to deliver our work:

• Supabase — database and authentication (EU-based servers)
• Cloudflare — website hosting and delivery
• GoCardless — direct debit collection
• HMRC — as required for tax compliance

All third parties are selected for their compliance with UK/EU data protection standards. We do not share your data with any party for marketing purposes.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention obligations)
• Object to processing based on legitimate interests
• Request restriction of processing
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Cookies

Our website uses only essential cookies required for the site to function. We do not use advertising, tracking or third-party marketing cookies. No cookie consent banner is required for essential cookies only.

9. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or disclosure. Our systems use industry-standard encryption and access controls.

10. Changes to this policy

We may update this policy from time to time. The current version is always available at launchpadme.co.uk/privacy. Material changes will be communicated directly to active clients.

11. Contact

For any privacy-related questions: [email protected]  ·  Launchpad Digital Solutions Ltd, Company No. 17308977